The Kissimmee Is Me Ambassador Program is a FREE initiative, for local hospitality employees  that offers both classroom training and personal, hands-on experience.

Classroom Training - Osceola County Welcome Center and History Museum

Hear from customer service expert Teri Yanovitch! Teri's training sessions are designed to raise the bar on your current service experience.

• Key components that exhibit energy & enthusiasm
• Three steps to active listening
• The top 8  most irritating phrases and how to say them better
• Service Recovery - Learn an approach that is easy to remember

Hands-on Experience
The Paddling Center

Paddle down Shingle Creek and experience the wildlife and beautiful tranquil scenery

You don't want to miss this opportunity!!

Lunch will be provided.

FREE  opportunity -- available to the first 25 participants