These downloadable guides are the perfect quick reference for your team members as they strive to be savvy service providers. Note that the back page allows space for you to add additional content for most topics, as well as your own logo. They also make great content for pre-shift meetings or mini training sessions! Simply add any additional content to the back page, print the guides (2-sided), fold in half and they are ready to distribute!

Be sure to start with our Kissimmee Jewels. It is important to know the wide variety of things our guests can experience while visiting Kissimmee, as we are all responsible for  promoting our community and individual venues. Just think, if every hospitality worker made one recommendation each day, that's up to  19,000 word-of-mouth advertising opportunities each day! More advertising = more visits and revisits. = more jobs and opportunities for advancement. It is also a great way to demonstrate your knowledge and desire to provide great service experiences.

Download these handy quick reference guides: