Specific: Is aware of the physical environment and ensures that it is sending a positive message. Example: A litter-free environment
Measureable: I will provide at least two examples of how I modeled the behavior and how the guest reacted.
Timing: 30 Days
My Goal Report (After the 30 days): Three specific examples: 1) I picked up litter in the parking log each day when arriving at work. 2) I checked the front door each day for clean glass and either cleaned it myself or reported it each time it was dirty. 3) Several days I reported peeling paint in noticieable guest areas to the maintenance department.