Specific: I will make sure that each of my actions support the concept of our brand by making guests feel special and valued.
Measureable: I will provide at least three specific examples at the end of the 30 days.
Timing: 30 Days
My Goal Report (After the 30 days): Three specific examples:
- I made a special effort to use guests names whenever possible and I saw how it delights them.
- I made a special effort to thank every guest as they were leaving and ask about their visit.
- One day I noticed a fussy child while the Mom was trying to handle some business. I grabbed a piece of paper, made a paper airplane and flew it in the child’s direction. It got his